Help and Support

Compromised / Hacked Account - What to do to get it back and stay safe

This is a very rare circumstance. We are obviously doing everything we can to protect you against this happening but it mostly comes down to you as we have no control over your actual Minecraft account.

Being "compromised" is just another word for hacked, but where they didn't actually hack you, but more they stole your information via. you typing it, or them downloading a keylogger to your computer.

You need to do following:

  • Change your password - this might also include your email you signed up to Minecraft with since access to that would allow them new access to your account (use different passwords).
  • Virus scan your computer - this is for your own safety, so you don't get compromised again. Your computer might contain a keylogger or other malware to get your new password. (You can use Google to find more but some free ones are Avira Free AntivirusComodo Free Antivirus and Avast Free Antivirus but there are many, many free ones out there) 

You need to avoid doing the following in the future to help yourself keep control of your account:

  • Adding any staff that is on this list - they are not staff but fake skype accounts!
  • Adding anyone on Skype you do not know - and haven't asked to add you.
  • Don’t click any links posted in-game, on Skype, on the forum or on Teamspeak from anyone you don't 100% trust.
  • If you click any link on the forum or on Teamspeak, please double check the link before clicking it. Be sure to double check the URL is correct. An example of an incorrect URL is
  • Don’t buy “cheaper” premium accounts, fake Minecon capes or other cosmetic items – It is all gonna end up getting you permanently banned on The Hive. Alongside this, entering your details on a free Optifine Cape or Minecon cape site will likely get you compromised. (If it's too good to be true, it probably is!)
  • Also be careful with the use of VPN's. Use your own IP to prevent getting banned.

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